Shipping policy

At Pet Havenly Ltd, we know your furry, feathered, and scaled friends are waiting by the door. That’s why we are dedicated to ensuring your orders are delivered quickly, safely, and with the care they deserve.

Order Processing

We move fast so your pets don't have to wait.

Processing Window: All orders are processed within 1–3 business days following payment confirmation.
Daily Cut-Off: Orders placed before 6:00 PM EST begin processing the same business day. Orders placed after this time will begin processing the following business day.
Rest Days: Please note that we do not process or ship orders on Sundays or major U.S. holidays.

Transit & Delivery

Once your package leaves our hands, we partner with reliable carriers to get it to your doorstep.

Standard Shipping: Typically takes 4–7 business days, depending on your location.
Tracking: As soon as your order ships, you will receive a tracking number via email so you can follow your pet’s treats every step of the way.

Total Estimated Delivery Time

Phase	Duration
Processing	1–3 Business Days
Transit	4–7 Business Days
Total Estimated Wait	5–10 Business Days

Note: While we strive for punctuality, factors beyond our control—such as extreme weather, peak holiday seasons, or carrier delays—may occasionally extend these timeframes.

Shipping Coverage

Currently, Pet Havenly Ltd ships to:

All 50 U.S. States.
At this time, we do not offer international shipping or delivery to U.S. territories.

Returns & Shipping Issues

Your satisfaction is our top priority. If your order is significantly delayed, lost in transit, or arrives damaged, please reach out to our Customer Service Team immediately. We are committed to resolving any issues promptly to ensure you and your pets stay happy.

Questions?